Phil Long

Phil Long has extensive experience in process improvement and technical support within the telecommunications sector, currently serving as a Process Improvement Lead at TalkTalk since June 2015. Prior roles include Continuous Improvement Manager at TalkTalk, focused on enhancing Customer Service and Billing teams, and Performance and Process Improvement Manager at Zen Internet Limited, where Phil facilitated workshops and mapped fault management processes. Other key positions include Technical Support Manager and Team Leader at Zen Internet, and director of D12Games.Guru, which blends writing and photography skills. Phil's career began in technical support roles with U-Net Limited and VIA NET.WORKS, complemented by experience as a Junior Journalist. Educational background includes studies at Wigan and Leigh College and Priestly College.