Steven Smith

Steven Smith has a diverse work history, starting from their time as a football player at Manchester City FC before transitioning into various roles within the IT industry. Steven has experience in technical support, incident management, and reseller support, showcasing their ability to adapt and learn in different environments. Steven is currently serving as a Senior Incident Manager at TalkTalk, overseeing major system, network, and security incidents to ensure efficient resolution while following the ITIL framework. Throughout their career, Steven has displayed a dedication to problem-solving and client support.