Hossam Amer possesses extensive experience in workforce management, holding various leadership and analyst roles at _VOIS from October 2022 to February 2024, including Workforce Management Lead and RTM Lead. Prior to this, Hossam worked as a Business Analyst at PAN ARAB RESEARCH CENTER in March 2004 and developed customer service expertise at Vodafone as a Senior Call Center Representative and Customer Service Advisor from 2005 to 2009. Currently, Hossam serves as the Workforce and Capacity Planning Manager at Tamara, overseeing capacity planning, forecasting, and scheduling. Hossam holds a Business/Commerce degree from Cairo University.
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