Victor Faheem

Victor Faheem is an experienced operations manager currently serving as the Business Process Outsourcing Operations Manager at Tamara since September 2024. Previously, Victor held multiple roles at Raya CX from January 2015 to September 2024, including Contact Center Manager, where responsibilities involved defining operating approaches and managing operations through performance metrics. As Service Delivery Manager, Victor supervised Account Managers and Team Leaders, focusing on objective setting and performance metrics. In the role of Senior Account Manager, responsibilities included monitoring operational activities, improving efficiencies, and designing processes for new program implementations. Victor holds a Bachelor's degree in Veterinary Surgery and Medicine from Cairo University and a General Secondary Education Certificate from Military School.