Garima Pant

Garima Pant has extensive experience in customer experience and operations roles. Currently, they are serving as the Vice President of Customer Experience at TBO.COM since October 2022. Prior to this, they were the Lead Business Process Expert - Digital Customer Experience at Philips from January 2022 to October 2022. From July 2019 to January 2022, Garima worked as the Associate Vice President of Customer Experience, Risk, and Operations at Junglee Games. Garima also held the position of Head of Customer Experience at Jabong from December 2017 to January 2019, where they focused on driving strategic initiatives and enhancing customer experiences. Before that, they served as the Retail Customer Experience Lead at Telenor from September 2015 to December 2017. Garima also has experience at Plantronics as the Customer Success Head for India & Middle East from December 2010 to August 2015, where they managed various aspects of customer experience, key account management, and service marketing. Garima'searlier experience includes roles in service marketing and partner management at airtel from July 2005 to December 2010, where they focused on enhancing customer contact experience and service quality.

From 2006 to 2008, Garima Pant attended XLRI Jamshedpur, where they pursued a PGCBM degree.