Rachel Roman

Manager CE Policy, Procedure & Compliance at Tampa Electric Company

Rachel Roman has been with Tampa Electric since November 2004, holding various management positions in different departments such as Credit & Collections, Customer Experience Training, and Customer Services Business Systems. Rachel is currently the Manager CE Policy, Procedure & Compliance, where Rachel is responsible for the strategic direction and process efficiency related to customer service for both Tampa Electric and Peoples Gas customers. Rachel is also the lead for CRM Billing and Rates team. Rachel graduated from Eckerd College with a Bachelor of Arts in Business in 2003.

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Timeline

  • Manager CE Policy, Procedure & Compliance

    April, 2020 - present

  • Manager Customer Experience Training

    March, 2017

  • CRM Billing And Rates Team Lead

    October, 2014

  • Manager Customer Services Business Systems

    July, 2010

  • Manager Credit Collections

    November, 2004

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