Tangerine
Josh Shivaram has been with Tangerine since April 2014, advancing through various roles including Senior Manager of Fraud Operations and Governance, Manager of Fraud Operations, and Estate Account Manager. As a subject matter expert, Josh excels in processing and problem resolution related to estates, power of attorney (POA), and various client requests. Responsibilities include performance tracking, training, and coaching team members to enhance productivity and service excellence. Additionally, Josh has experience in fraud analysis, credit recovery, and customer service, demonstrating strong analytical and negotiation skills throughout a diverse career in financial services, including a prior role at Chase Paymentech.