Valesca Venegas

Valesca Venegas is a seasoned professional in customer experience and strategy, currently serving as a Business Senior Consultant of Customer Experience at Tangity since March 2024. Previously, Valesca held the position of Senior Consultant at Chazz, and prior to that, worked at Cencosud S.A. as Líder de Proyecto de Experiencia. Additional experience includes roles at WOM Chile, ABCDIN, and Mallplaza, where Valesca focused on omnichannel strategies and customer journey enhancements. Valesca has a strong background in customer satisfaction, having led annual IPSOS surveys at Grupo Copesa, and gained initial experience in customer service and logistics at Zalando SE and BBVA. Valesca holds a Master's degree in Customer Experience & Innovation from EAE Business School, a diploma in Strategic Marketing from Universidad de Chile, and a degree in Commercial Engineering from Universidad Mayor.