Ricardo Pedraza

Ricardo Pedraza is a seasoned technical professional with extensive experience in support and engineering roles across leading technology companies. Currently serving as a Senior Support, Technical Account Manager at Tanium since March 2023, Ricardo delivers exceptional customer support, addresses technical challenges, and manages feature requests. Prior to this role, Ricardo held positions as an Enterprise Services Engineer at Tanium, where responsibilities included deploying cloud services and ensuring endpoint security compliance, and as a Senior System Engineer at Fiserv, specializing in Microsoft infrastructure and PCI compliance. Additionally, experience as a Messaging Systems Engineer at Primerica and various technical support roles at Citi contributed to a robust skill set in server management, virtualization, and scripting with PowerShell. Ricardo holds a Bachelor of Science in Integrative Studies from Kennesaw State University and an Associate Degree in Business Administration from Borough of Manhattan Community College.