Candice Wegrzyniak

Candice Wegrzyniak has a diverse work experience spanning over several years. Their most recent role is as a Customer Success Manager at IBM, where they demonstrate exceptional client relationship management skills, successfully overseeing multiple accounts and providing value by analyzing KPIs and offering actionable recommendations.

Prior to IBM, Candice worked at Taos as a Customer Success Manager, where they also excelled in managing client relationships and driving value through metrics analysis. In addition to this role, they served as a Service Desk Lead, demonstrating leadership skills by leading and coaching a support team and maintaining high service levels through effective communication with clients.

Before joining Taos, Candice worked as a Technical Support Specialist and Helpdesk Tier I at SUPERVALU, providing technical support to clients and troubleshooting technical issues.

Their earlier work experience includes roles at AmeriBen/IEC Group as an Online Inquiry Specialist, where they responded to customer inquiries and managed reports and metrics; Heartland Payment Systems as a Help Desk Support, where they delivered exceptional customer service and resolved website support issues; Netflix as a Technical Support Representative, providing technical support to customers for the Netflix application; Amphire Solutions as a Technical Customer Service Representative, offering support to production and staging environments; and Idaho Excellence In Learning as a Laptop Service Representative, assisting customers with technical issues and collecting feedback to enhance the program.

Throughout their career, Candice has consistently showcased strong customer service, technical support, and problem-solving skills, making their a valuable asset in client-facing roles.

Candice Wegrzyniak obtained a Bachelor's degree in Business Information Systems from the University of Idaho, completing their studies from 2002 to 2006. Additionally, they obtained an ITIL Foundation certification from PEOPLECERT in March 2016.