Roby Humpherys has extensive experience in IT support and training, currently serving as Knowledge Lead and Technical Trainer at Taos since 2009, following various roles including Operations Center Technical Trainer and Service Desk Technician. Additionally, Roby operates an independent IT support service through robhumpherys.com, catering to small businesses. Previous experience includes a Helpdesk Technician position at Siemens IT Services and Solutions, and an IT role at ProClarity, along with a substantial tenure as a Software Developer at Micron Technology. Roby holds an Associate's degree in Computer Science and Electronics Engineering from DeVry University, earned between 1985 and 1989.