Rakesh Kumar Mishra

Rakesh Kumar Mishra has a diverse work experience spanning multiple roles and companies. Rakesh Kumar most recently worked at TapClicks as the Manager - Product Support, where they provided guidance and support for the TapClicks Marketing Operation Platform. Prior to that, they served as the Lead - Enterprise Support at the company.

Before joining TapClicks, Rakesh worked at Enhancier Cx Solutions Pvt. Ltd. as the Sr. Manager - Customer Success, Product, and Support. In this role, they managed Enhancier's clients, onboarded new clients, and developed business opportunities within existing and new accounts.

Rakesh also had a long tenure at Aegis Customer Support Services Private Limited and Aegis Limited. At Aegis Customer Support Services Private Limited, they held the position of Manager - Product Development, Customer Success & Support, where they were responsible for the development and support of Aegis's product platform, AegisLISA. Rakesh Kumar also served as the Manager Digital in the same company.

During their time at Aegis Limited, Rakesh held various positions including Assistant Manager - Customer Experience Management, Team Leader - Marketing & Strategy, and Management Trainee - Analytics Division. In these roles, they managed social media applications, coordinated with internal teams, managed vendor and client accounts, and conducted analytics reporting.

Finally, Rakesh began their career as an Operation Executive at Aegis Limited, where they worked on non-banking and telecom collection processes for clients such as Fullerton India and Airtel.

Overall, Rakesh Kumar Mishra has gained extensive experience in product support, customer success, and management across various industries and companies.

Rakesh Kumar Mishra's education history is as follows:

From 2010 to 2011, Rakesh attended the Indian Institute of Management, Indore, where they completed a Certificate programme in Service Management.

During the same period, they also enrolled in the Aegis Global Academy in Coimbatore, Tamil Nadu, and completed a Post Graduate program in Business Management, with a focus on ITES.

In 2018, Rakesh pursued a Master's degree in Technology (M.Tech) in Computer Science at the Management Education Research Institute (MERI) in New Delhi. Rakesh Kumar completed this program in 2020.

Furthermore, from 2004 to 2008, Rakesh studied at Biju Patnaik University of Technology in Odisha, where they earned their Bachelor of Technology (B.Tech.) degree in Information Technology.

In addition to their formal education, Rakesh has obtained certifications to further enhance their professional skills. In December 2011, they earned the Customer Experience Professional Leader certification from SQC in Singapore. Rakesh Kumar also obtained the Customer operation performance center certification from COPC Inc. in the United States in September 2011.