Stephen Woo

Stephen Woo, CISA, ITIL, PMP, has over 15 years of expertise in IT Service Management and Service Delivery. They have held various roles, including ITIL Problem Management at The Stars Group, where they focused on best practices to protect customers and mitigate business impacts. At Cathay Pacific Airways, they oversaw the transition of a cloud-based Global Contact Center system across multiple countries. Currently, as a pro bono ITSM Consultant for Taproot Foundation, they deliver consulting services to enhance operational efficiency for nonprofit organizations. Stephen is pursuing a Bachelor of Science in Computer Science at Ulster University and a Master of Business Administration in IT Management at The Hong Kong Polytechnic University.