Gavin Thomas is a seasoned professional with extensive experience in business analysis and delivery leadership. From October 2024 to May 2021, Gavin served as Principal Delivery Lead and Business Analyst Team Lead at Target Group, overseeing a team of Business Analysts and ensuring high-quality outputs throughout the System Development Life-cycle. Previously, from May 2021 to November 2024, Gavin held the position of Head of Business Analysis & Test at the same company. Earlier career highlights include the role of Head Of Business Analysis at HSBC, where key responsibilities included managing business transformation initiatives, coaching, and delivering customer service excellence. Gavin also undertook a transformative journey of global travel from 2009 to 2010 and briefly worked as a Project Consultant at Alexander Mann Solutions. Educational qualifications include a degree in Sociology & Social Policy from the University of Plymouth and a Cambridge Certificate in TESOL from Sheffield Hallam University.
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