JB

Judy Balistreri

Director Of Customer Care CCSL at TASC (Total Administrative Services)

Judy Balistreri has a diverse work experience spanning over several years. Judy started their career as an Employment Coordinator at WinterSilks, Inc. in 1994 and later became the Human Resource Manager. Judy then worked as a Retail Sales Manager at Wisconsin Active Sportswear from 1998 to 1999.

In 1999, Balistreri joined Certegy, Inc. as the Director of Authorizations, responsible for overseeing authorization processes. Judy later joined FIS in 2004 as the Senior Director of Customer Care, where they managed multiple call center operations and implemented new technologies.

Balistreri joined Total Administrative Services Corp in 2007 and held the role of Customer Care Manager until 2012. From 2012 onwards, they served as the Director of Customer Care, CCSL, where they provided leadership and direction for all operational and customer support functions for the contact centers.

In 2016, Balistreri became the WI Chapter Board President at SOCAP International, overseeing the activities of the Wisconsin chapter until 2018.

Overall, Balistreri has demonstrated their expertise in customer care, operations management, and leadership throughout their career.

Judy Balistreri holds a Bachelor of Arts (BA) degree in Psychology from the University of Wisconsin-Madison. Judy obtained this degree, although the specific start and end years are not provided. In addition to their degree, Judy also possesses several certifications. These include a Strategic Leadership Certification from ICMI obtained in 2014 and a Foundations of Human Resource Administration certification from MRA - The Management Association obtained in 1996. Judy has also obtained a certification as a Change Leader from TASC (Total Administrative Services Corporation), although the specific year of obtaining this certification is not provided.

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Timeline

  • Director Of Customer Care CCSL

    2012 - present

  • Customer Care Manager

    2007