Carolina Feria is currently a Team Lead at TaskUs, where they supervise teams on the CM campaign, ensuring quality standards and managing workflows. Previously, they served as a Team Leader at Center Source Group, managing over 25 VIP agents and providing specialized customer assistance. Carolina's diverse experience also includes roles as a Bilingual Customer Service Representative at Quantica BPO, a Lead Instructor at FUNDACIÓN ELMAR, and a Procurement Logistics Specialist at Avanto. They earned their degree from Universidad del Atlántico between 2013 and 2016.
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