Caroline Pacheco is a Training and Quality professional with over 20 years of experience in the BPO industry, having worked with global leaders such as NIIT, Epicenter Technologies, Convergys, and Concentrix. Currently, Caroline serves as the Director of Learning Experience at TaskUs, following a tenure as Associate Director at Concentrix. Previously, Caroline held key roles, including Senior Manager of Training and Quality at Concentrix Daksh Services and various trainer positions at Epicenter Technologies and Convergys. Caroline earned a Bachelor of Arts from Mumbai University between 1996 and 2001.
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