CM Gonzaga

CM Gonzaga is an experienced operations and customer service professional with a strong background in enhancing team performance and ensuring compliance within various organizations. As an Operations Manager at IBEX, CM Gonzaga oversaw compliance items while fostering the development of supervisors into better analysts and coaches. Previous roles include Operations Lead at IGT Solutions and Digital Dolphin Products, where CM Gonzaga focused on improving operational efficiency and customer satisfaction. CM Gonzaga also served as a Service Delivery Supervisor at TeleTech and Technical Support Supervisor at Transcom, managing teams and leading initiatives in training, performance analysis, and service delivery. CM Gonzaga holds a Bachelor of Science degree in Information Technology from Camarines Sur Polytechnic Colleges.