Donna R

Donna R is an accomplished operations and quality leader with over 20 years of expertise in the Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) sectors. They hold a Bachelor of Science in Business Administration and Management from Centro Escolar University. Donna has successfully managed large-scale programs with over 600 FTEs across various industries including fintech and e-commerce and has held leadership positions at companies such as Convergys, Hibu, and TaskUs. Furthermore, they are a certified COPC Customer Experience Performance Leader and a Six Sigma Green Belt, committed to driving operational excellence and delivering exceptional results.