Eden Solis

Eden Solis is an experienced IT professional currently serving as an IT Incident Manager at TaskUs since October 2019, specializing in incident detection and classification, response coordination, and major incident resolution. Prior roles include IT Analyst and Service Desk Lead at TaskUs, where responsibilities encompassed service management, ITIL best practices, and incident tracking. Earlier experience includes positions at Infosys BPM, Stefanini, Genpact, and House Research Development, focusing on IT support, help desk operations, and user assistance. Eden holds an Associate's degree in Computer Science from the Asian Institute of Computer Studies (2011-2013).