Farrah Thompson is currently the Workforce Management Director at TaskUs, bringing 17 years of experience in operations and workforce management within the contact center industry. At Conduent, Farrah has directed workforce management for a diverse portfolio of clients and call centers, overseeing a large team and ensuring accurate forecasting and staffing plans. An expert in workforce management software, Farrah has successfully managed service challenges and implemented best practices across multiple projects. Farrah studied at Portland Community College from 1994 to 1996.
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