Francisco Diaz

Francisco Diaz is a seasoned professional with 13 years of experience in the BPO industry, having held various leadership roles such as Vice President of Operations and Director of Operations at TaskUs. Francisco has a strong background in managing large teams across diverse verticals, including retail, financial services, and healthcare, focusing on customer experience and operational excellence. With a proven track record in improving KPIs and managing budgets, Francisco is passionate about developing people and building strong client relationships. They have acquired multiple certifications in effective communication, strategic thinking, and leadership, and are dedicated to leveraging their expertise to create value and impact within organizations.