Hermie Santos

Hermie Santos is the Operations Manager at TaskUs, where they oversee day-to-day operations for content moderation campaigns and drive improvements in service delivery through Lean Six Sigma methodologies. Their leadership has fostered a focus on client satisfaction and operational excellence. Previously, Hermie gained extensive experience at Teleperformance, where they worked in various roles including Call Center Manager, honing their skills in team management and operational processes. Their career began at Dell Technologies as a Resolution Specialist, establishing a foundation in customer service.