Jam Abedin

Jam Abedin is a seasoned Operations Professional with a strong background in the BPO industry, specializing in Operations Management, Project Implementation, and Business Process Improvement. Jam has held roles such as Customer Service Manager at SHORE Solutions Inc. and Sitting Pretty, where they enhanced customer service models and accelerated productivity metrics. Currently, Jam works as Operations Manager at TaskUs, leveraging their expertise to oversee operations and drive improvements. They hold an undergraduate degree in Mass Communication/Media Studies from the Polytechnic University of the Philippines.