Jerald Casuga is an IT professional with over 10 years of experience, holding an ITIL v4 certification and a robust background in IT operations, NOC, and data center management. Jerald has served as an IT Lecturer and IT Admin at Informatics Computer Institute from 2013 to 2015, teaching advanced diploma and short courses in Information Technology. From 2015 to 2019, Jerald worked as an Information Technology Supervisor at BHF Prime Group Corporation, managing systems development and IT operations across multiple locations. Currently, Jerald holds the position of IT Incident Manager at TaskUs, where they coordinate major incident responses to minimize operational impacts. Jerald earned a degree in Information Technology from AMA University between 2009 and 2013.
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