Ludwig Cruz is a Senior Operations Manager with over a decade of leadership experience, dedicated to enhancing customer experience and operational excellence. They have a strong background in managing large teams and driving significant business growth through optimized processes and strategic initiatives. At TaskUs, Ludwig oversaw operations for a team of over 600 FTEs, achieving impressive client satisfaction ratings and revenue growth. Prior to this, they held various roles at Teleperformance Philippines, where they focused on customer service and performance improvement. Ludwig earned a Bachelor of Arts in Philosophy from the Polytechnic University of the Philippines.
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