Nicole Lam possesses extensive experience in team leadership and customer service, currently serving as a Senior Team Lead at TaskUs since May 2022. Previously, Nicole held various leadership roles at TDCX from April 2018 to May 2022, including Senior Verified Operation Team Lead, Verified Operation Team Lead, and Customer Service Team Lead. Additional experience includes a Team Lead position at transcosmos inc. for an Automation Project, and a Sales Executive role at Geneth Enterprise. Nicole began a career in customer support as a Customer Support Specialist at Agoda, where employment lasted from February 2013 to December 2016. Educational background includes a diploma in Business, Management, Marketing, and Related Support Services from Olympia College Sdn. Bhd., completed between 2010 and 2012.
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