Niraj Thakur has extensive experience in technical support and workforce management, beginning in January 2017 as a Senior Process Associate at Genpact and advancing to a Senior Technical Support Specialist at Concentrix from September 2019 to December 2020. Niraj then joined CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED in January 2021 as a Real Time Analyst, managing line adherence and producing various operational reports while also serving as a floor coordinator. In March 2024, Niraj transitioned to the role of WFM Analyst at TaskUs, further enhancing skills in workforce management.
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