Pooja Kumar is a Quality Manager with over 17 years of experience in the customer support BPO industry, specializing in process and business excellence. They held the position of Operational Excellence Lead at MattsenKumar LLC from 2018 to 2021, followed by roles as a Quality Assurance Manager at Mascall Net Private Limited and Genpact in 2021 and 2022, respectively. Currently, Pooja serves as a Quality Assurance Manager at TaskUs, having also worked as a Quality Team Lead at NIIT Limited from 2014 to 2018. In 2019, Pooja earned a degree from Kurukshetra University.
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