Shrshti Makrani is an experienced operations manager at TaskUs, leading a team of five in delivering BPO services while implementing process improvements that enhance service quality and reduce operational costs. Prior experience includes roles as a team leader, where oversight of daily operations led to improved NPS scores, and as a customer service representative at Amazon and CarDekho. Shrshti also served as a customer service team lead at Prime Motors Inc from December 2016 to December 2019. Currently pursuing a Bachelor of Commerce degree at Indira Gandhi National Open University, Shrshti previously completed a high school diploma from St. Mary's Higher Secondary School.
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