Ajay Dogra

Ajay Dogra is an accomplished professional with extensive experience in collections, service quality, and operations management across various industries. Currently serving as the National Manager Collections at TATA Capital Housing Finance Ltd, Ajay leads a nationwide team focused on retail collections and customer retention. Previously, as the Sr. Vice President-Service Quality Head at YES BANK, Ajay successfully enhanced the Net Promoter Score and reduced complaints, while prior roles at Matrix Cellular and Aircel involved policy formulation, team management, and customer lifecycle management. Ajay's career began in customer service and operations at leading telecommunications companies, and includes an MBA with a focus on marketing and HR from Sikkim Manipal Institute of Technology. Additionally, Ajay holds a Bachelor of Arts from Delhi University and a diploma in Oracle and Visual Basic.