Shweta Agrawal

Shweta Agrawal has extensive experience in training and process excellence within the customer service and e-commerce sectors, currently serving as Assistant Manager of Process Excellence at Tata CLiQ since March 2018, following a notable promotion from Lead Training & Process Excellence at Tata Business Support Services Limited. Shweta's career began as a Customer Service Executive at Intelenet Global Services, leading to various roles including Trainer and Training Specialist at Spanco and Arvato, where training delivery and mentoring were key responsibilities. At WNS Global Services, Shweta excelled as Lead Trainer for Flipkart India Private Limited, demonstrating strong leadership in managing multi-level training projects. Throughout the career trajectory, Shweta has consistently focused on enhancing training processes and performance metrics across prominent e-commerce platforms. Shweta holds a Bachelor of Commerce from the University of Mumbai.