Priyanka Arora

Priyanka Arora is a seasoned professional with extensive experience in customer experience and service excellence within the telecommunications sector. Currently serving as HQ Lead for Customer Experience Excellence in Service Assurance at Tata Tele Business Services since July 2021, Priyanka previously held the role of Senior Manager for CXX-Service Excellence at Vodafone Idea Limited, focusing on training, quality, and customer service operations. With a robust background at Idea Cellular Ltd in various management roles and as a Team Leader at Escotel Mobile Communications Ltd, Priyanka has developed a comprehensive skill set in customer relations, service operations, and training. Educational qualifications include an MBA from Amity University, a Six Sigma Black Belt certification, and degrees in commerce and computer engineering.