Taylor Logistics Inc.
Rhonda Metty has extensive experience in logistics and customer service, currently serving as Accounting Manager and Customer Service & Admin at Taylor Logistics Inc. since July 2018. In this role, Rhonda develops and maintains key relationships with customers and carriers while resolving claims and OS&D issues. Concurrently, Rhonda functions as a Drayage Dispatcher for Taylor Distributing Company and as Ops & Customer Service Manager at Taylor Logistics, specializing in project management aimed at enhancing customer service and analyzing data and KPIs to meet performance goals. Previously, from January 1979 to April 2011, Rhonda held the position of Dispatch Operations Manager at Taylor Distributing Company, where responsibilities included route creation, driver management, personnel training on TMS systems, and implementing security documentation. Rhonda also contributed as Customer Service Manager, ensuring timely deliveries and reducing claims ratios to 98 through the development of standard operating procedures. Rhonda is a graduate of Forest Park High School.
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Taylor Logistics Inc.
Taylor’s foundation is built upon a rich 171-year history outstanding the test of time with the strict 1850 government regulations from their start to a global pandemic. They wouldn’t be where they are today if it weren’t for their ability to be agile, solutions seeking, and innovation-driven. Taylor continually evolves their services, quality program, and training from eCommerce distribution championed by their in-store design team to an entire brokerage department; they’ve continuously added services to their portfolio as their partner’s needs grow and change. Taylor has proven that they are not merely a vendor for their partners but an extension of their team with a clear understanding of their responsibility to replicate their client’s strategic business goals. Their client relationships don’t last one to two years; they are long-term with several that have been with Taylor for five-plus years and who don’t just use one Taylor service but multiple within the organization. In addition to Taylor services, when a client signs on with Taylor, they gain access to all their resources. Taylor has a great relationship with their warehouse management system provider Zethcon, Shorrs Packaging, who helps find new sustainable, cost-effective packaging options, and Pinnacle Data, so custom reporting is never an issue. If Taylor doesn’t have it, they have a portfolio of resources willing to help. When a business is over 170 years old like Taylor, it’s like that Farmers Insurance commercial, “They know a thing or two because they’ve seen a thing or two” no request or solution is too outlandish, and you can call on the team at any hour of the day.