Raymond Duncan

Raymond Duncan is an experienced professional in help desk operations and service management, currently serving as Senior Help Desk Operations Manager at Taylor Communications since August 2019, where responsibilities include metric attainment and performance management for locations in Cebu and Chennai. Previously, Raymond held multiple senior management roles at Atos, overseeing operations for high-profile service level agreements and handling large volumes of inbound and outbound calls. Earlier experience includes leadership positions at Siemens IT Business Services, where Raymond managed service delivery for North American accounts, and at Cole Layer Trumble Company, where responsibilities included establishing a customer call center and managing IT infrastructure. Raymond holds a foundational education in business management from Sinclair Community College.