TBConsulting
Kelly Rotella is an experienced professional in business transformation and IT governance, currently serving as Manager of Business Transformation at TBConsulting since September 2018. In this role, Kelly leads a client-facing team focused on implementing ITSM/ITIL best practices and driving transformational projects, particularly with ServiceNow. Previously, Kelly worked at American Express as Systems Architect and Senior Business Analyst, where responsibilities included solution architecture and requirements gathering for the Accounts Receivable Credit Card Processing platform. Prior experience also includes a position as a Senior Consultant at Accenture, leading cross-functional projects that significantly enhanced revenue and customer satisfaction. Kelly holds a Bachelor of Science in Chemical Engineering from the University of California, Davis.