Milena Zlateva

Milena Zlateva has extensive work experience in various roles and industries. Milena is currently working as the Regional Director of Office Network at TBI Bank, where they are responsible for 18 branches in 15 cities. Milena'srole involves recruiting, training, and developing branch managers and personal bankers, as well as setting standards in customer service to improve performance.

Prior to their current role, Milena worked as a Regional Manager at Cash Credit, where they managed a team of over 30 associates in 12 locations. Milena'sresponsibilities included recruiting, training, and developing the associates to improve efficiency.

Milena also has experience as a Regional Manager at Lilly drogerie, where they worked for a year. In addition, Milena founded their own business, Wine and Chocolate, and worked as a Founder for two years.

Milena'searlier work experience includes roles such as Regional Sales Manager and Zone Sales Manager at Blizoo, where they were responsible for developing chain stores and improving customer service standards. Milena also worked as a Team Leader at Blizoo for a brief period.

Milena's career began at VIVACOM, where they worked as a Sales Consultant, selling software and hardware and providing customer service for fixed and mobile services. Prior to that, they worked as a Team Leader at CMSG, where they supervised a call center and managed a team of over 45 employees.

Milena'sfirst professional experience was at McDonald's Europe Ltd., where they worked as a Hostess and Trainer. Milena'sresponsibilities included customer care, implementing merchandising standards, and hiring and training associates.

Overall, Milena Zlateva has gained valuable experience in various industries and roles, with a focus on leadership, team management, training, and customer service.

Milena Zlateva earned a Bachelor's degree in Social Pedagogy from Sofia University St. Kliment Ohridski in 2011. Milena then went on to obtain a Master's degree in Managing Efficient Teams from the same university, completing their studies in 2013.