Ala Abutabanjeh

Ala Abutabanjeh has a diverse range of work experience in the technology and computer field. From 2006 to 2009, they worked as a Marketing Development Specialist at Venture Magazine Jordan, where they programmed and designed the website, acted as a database administrator, and produced and designed the magazine using Adobe InDesign. Ala then worked as a Senior Webmaster at Quality Management System Resourcing from 2007 to 2009, where they programmed systems using C# and acted as a webmaster.

Starting in 2010, Ala worked at Saint Xavier University as a Graduate Assistant, teaching various computer-related materials to undergraduate students, assisting with programming languages, aiding professors with research and grading, and engaging with top executives' director. Ala also had a web developer internship at the university during the same period, where they updated the university website and programmed modules using ASP Classic with VBScript and JavaScript.

From 2012 to 2017, Ala served as an Information Technology Department Manager at TCC Wireless (T-Mobile). In this role, they recruited, trained, and supported IT help desk representatives and technicians, led the IT help desk team, evaluated team performance, and ensured timely and accurate customer service. Ala also implemented customer service standards and best practices throughout the technical support process and engaged with customers to identify areas of improvement.

Following that role, from 2017 to 2020, Ala worked as the Director of Technology, IT Department at TCC Wireless (T-Mobile). Ala introduced best-fit methods for tracking project management and employee business performance metrics, led the implementation of Azure Intune and Azure AD for user access to organizational resources and apps, and initiated Microsoft Conditional Access for system and data security.

Currently, Ala is serving as the Vice President of Technology at TCC Wireless (T-Mobile), starting in 2020. In this role, they oversee the design, development, and implementation of organizational information systems, software applications, and IT support and infrastructure systems. Ala sets up and administers the software department and assembles and leads the IT help desk center. Ala also trains help desk personnel on new technology provided by T-Mobile.

In summary, Ala Abutabanjeh has a strong background in technology management, customer service, web development, and database administration. Ala has a demonstrated ability to lead teams, implement innovative solutions, and improve processes.

Ala Abutabanjeh has a strong educational background in the field of information technology. In 2002, they began their academic journey at Jordan University of Science and Technology, where they pursued a Bachelor's degree in Computer Information Systems. They successfully completed this program in 2006.

Building upon their bachelor's degree, Ala Abutabanjeh continued their education by earning a Master's degree in Applied Computer Science from Saint Xavier University. This program was completed between 2010 and 2012.

Seeking further specialization in their field, Ala Abutabanjeh enrolled at Concordia University in 2018. Over a span of four years, they pursued a Doctor of Business Administration with a specialization in Strategic Leadership and Innovation, focusing on Information Technology. Their studies at Concordia University concluded in 2022.

In addition to their academic pursuits, Ala Abutabanjeh has obtained a certification as a Microsoft Certified Technology Specialist (MCTS) from Microsoft. The specific details regarding the timing of obtaining this certification were not provided.