Our business is your business. TCH Group are award-winning contact centres delivering outstanding service and is your partner of choice for your business. We have centres in the UK and South Africa currently, although we are growing fast.

We work closely with you to identify your unique selling points, which in turn helps us tailor our approach to protect brand reputations and enhance your customer's knowledge.

Since 2016 we have led by example. Our leadership team have a combined 70+ years of delivering and leading customer excellence experiences across a variety of business sectors.

We have the people, technology, and expertise that can help produce outstanding results, empowering you to focus on what you do best.

Our culture provides you with caring employees who are ready to deliver an outstanding experience to your customers on any channel of choice. Trained to deliver service with quality, assurance and empathy at the heart of the conversation.

TCHGroup (The Consumer Helpline)

This department provides expert advice and solutions in insurance and sales to clients.

Consulting Services

This department assists customers by addressing inquiries and resolving issues related to products or services.

Customer Support

This department is responsible for guiding and overseeing the strategic direction and management of various initiatives.

Leadership Group

This department focuses on enhancing employee wellbeing and facilitating learning opportunities within the organization.

Business Support Services

This department provides strategic direction and oversight for organizational initiatives and operations.

Executive Leadership

This department oversees the provision and management of shared services and information technology solutions across the organization.

TCHGroup (The Consumer Helpline)

Org chart

Teams

Consulting Services

Customer Support

Leadership Group

Business Support Services

Executive Leadership

Shared Services and IT

Offices

TCHGroup (The Consumer Helpline)

Org chart

Teams

Consulting Services

Customer Support

Leadership Group

Business Support Services

Executive Leadership

Shared Services and IT

Offices

Related companies