Reference Program Manager

About the Position:  

As our Reference Program Manager, you will be working in partnership with the Marketing, Sales, and Customer Operations teams to build a robust reference program across products, company size, vertical, etc. This role will support the Enterprise function of the business. 

As a Reference Program Manager you will:  

• Own reference management in a SaaS environment, report on how the program affects the business, and work well with sales, customer success, marketing, and other teams inside and outside the company. 
• Develop and manage the customer reference program to support sales and marketing initiatives. 
• Identify and recruit customer advocates for case studies, testimonials, and reference calls. 
• Ensure a positive customer experience through daily activities, and work as an advocate for our customers 
• Maintain a comprehensive database of customer references and manage reference requests from sales and marketing teams. 
• Work closely with the marketing team to create compelling content that showcases customer success. 
• Collaborate with the sales team to understand their needs and ensure the reference program supports sales objectives. 
• Track the performance and impact of customer references on lead generation, conversion rates, and overall sales activities  

You are a strong fit for this role if you have:  

• 3-5 years of experience as a Customer Success Manager, Account Manager or similar role 
• Strong communication and interpersonal skills. 
• Ability to work cross-functionally with sales, marketing, and customers. 
• Excellent organizational skills and attention to detail. 
• Bachelor’s degree in marketing, business, communications, or a related field. 

Benefits:  

• Competitive salary
• 20 Days of PTO (Paid Time Off) and 13 days of companywide holidays  
• 8 hours to volunteer and impact the community 
• Comprehensive benefits (Health/Dental/Vision/ 401K)  
• The work/life set up you need to be successful.