Chris Dibb-Fuller

Chris Dibb-Fuller is a results-driven senior IT Service Operations Subject Matter Expert with extensive experience in Major Incident and Problem Management, Service Desk Transformation, and IT Operations across global enterprises. Currently a Major Incident Manager Lead at Tata Consultancy Services, Chris has demonstrated expertise in crisis management, service delivery, and optimising ITIL-driven processes, achieving significant reductions in major outage downtimes and increasing customer satisfaction scores. Previously, Chris held roles such as Service Desk Manager at companies like Six Degrees and IPC Systems, Inc., where they led high-performance teams and successfully managed critical service operations. Chris is certified as an ITIL V4 Practitioner and MCITP: Windows, and has a strong background in enhancing ITSM tooling and third-party supplier management.