Narayan SJ is a Service Management and ServiceNow Specialist with over 17 years of experience in the IT service management industry. Currently a Product Owner at Tata Consultancy Services, Narayan leads the service management team and is responsible for process design, integration, and deployment utilizing ServiceNow and ITIL best practices. Narayan previously held roles at renowned organizations such as Merck Group, Prudential plc, and TotalEnergies, contributing to various aspects of service management, process improvement, and client engagement. Narayan holds a diploma in computer engineering and possesses multiple ITIL certifications, underscoring a strong commitment to delivering high-quality service management solutions.
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