Nikhitha Vangala is a skilled professional with a background in incident management and technical support. Nikhitha gained experience at IBM-Kyndryl India from March 2019 to May 2023 as a Major Incident Manager and transitioned to Tata Consultancy Services in July 2023 as an Incident Problem Manager, with a focus on major incident and problem management through December 2024. Previous roles include a Technical Support Specialist at Amazon from July 2017 to March 2019 and a Senior Technical Support Analyst at IBM until December 2024. Nikhitha holds a Bachelor of Technology in Mechanical Engineering from CMR College of Engineering & Technology, completed between 2013 and 2017.
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