Parul Agarwal has extensive experience in IT service management, currently serving as the Head of ITSM Platform Services and Support at Tata Consultancy Services since June 2008. Previous roles within the same organization include Head of SM Platform Services and Support, and Lead of the Cognitive Service Management Center of Excellence. Parul’s career began at INTERGLOBE TECHNOLOGIES PRIVATE LIMITED as a Knowledge Manager, followed by a similar role at Intrasphere Technologies. Parul holds a Master of Philosophy (MPhil) in Philosophy from Miranda House College.
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