Reena Gaikwad (Pillay) is an experienced IT Service Delivery Manager at Tata Consultancy Services, where they have worked since 2014. Previously, they served as an ITSM Analyst at Maersk Global Service Centres and as an IT Lead at IBM GPS from 2007 to 2013. Reena is a certified ITIL Expert and holds a Black Belt in Six Sigma, as well as being a PRINCE2 Practitioner. They are skilled in Incident Management, Service Delivery, Problem Management, and Customer Relationship Management. Reena is currently pursuing a graduate degree in Business Administration from the University of Pune.
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