Santanu Sahoo is a Customer Service & Operations Specialist with 7 years of experience focused on enhancing customer support and driving process improvements. Currently a Subject Matter Expert at Tata Consultancy Services, they lead service delivery initiatives and collaborate across teams to improve operational excellence. They previously held roles such as Senior Process Associate, where they managed customer service operations for UK-based clients, and Front Desk Associate at JW Marriott, enhancing guest experiences. Santanu holds two MBA degrees in Human Resources Management from Amity University and a Bachelor's degree in Hotel Management from IHM Kolkata.
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