Sumit Mukherjee is a results-oriented Business Analyst specializing in AI-driven ITSM and Problem Management, boasting over 8 years of experience in IT services and BFSI. Currently at Tata Consultancy Services, they lead analytics for a U.S.-based client, significantly reducing incident volumes and enhancing service reliability through advanced predictive modeling and automation. Sumit has previously held positions at Axis Bank, HDFC Bank, and Kotak Life, where they focused on revenue generation and client management. They hold a PGDM in Business Management and a Bachelor of Business Administration in Marketing. Passionate about leveraging AI for smarter IT operations, Sumit seeks to contribute to innovative consulting or IT firms driving digital transformation.
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