Vincent Francis is an experienced business analyst and technical support consultant with a strong background in IT service management and process improvement. Notable roles include business analyst at Tata Consultancy Services, where Vincent conducted interviews for onboarding processes and managed user account provisioning, and as lead business analyst, overseeing the migration of Oracle Database accesses to CyberArk. Prior experience includes technical support at Allscripts India, addressing level 2 incidents in healthcare products, and monitoring servers at Wipro as a project engineer. Vincent holds a postgraduate diploma in E-Business from Welingkar Institute of Management, completed in 2020.
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