Rebecca Rinaldi

Rebecca Rinaldi serves as the Vice President, Executive Product Owner and Technology Leader for Customer & Colleague Assistance at TD since March 2023, overseeing enterprise business product strategy and technology for customer-assisted channels, managing a team of over 450 colleagues and a budget of $300M+. Prior to this, Rebecca was the Head of Enterprise Contact Center and Service Operations Technology at Evernorth Health Services, leading a 750-person technology team with a $110M budget and driving contact center technology strategy. Earlier roles at Cigna included Managing Director of Global Application Operations, where Rebecca managed a 1,400-person team and ensured 24x7 operations for over 1,700 applications, along with significant contributions in various technology leadership positions focusing on pharmacy technology, human resources, and compliance. Rebecca's career began with positions at Booz Allen Hamilton, Merck, and PwC. Educational achievements include an MBA in International Business from the University of Hartford and degrees in Management Information Systems from Drexel University.