Jean-Luc Forgues

Jean-Luc Forgues is a seasoned senior manager at TD Insurance, currently leading the Affinity Market Group since June 2020, where responsibilities include coordinating Relation Manager teams, finance and budget management, governance, control, and reporting analysis. With a career at TD spanning from 1994 to 2020, Jean-Luc has consistently driven performance and efficiency improvements across various positions, achieving best-in-class metrics in customer service and employee satisfaction. Jean-Luc's expertise in management, change management, and Lean Six Sigma methodologies has facilitated significant operational advancements and development initiatives. A strong advocate for talent development and business continuity, Jean-Luc has implemented effective communication strategies that enhance service offerings while minimizing service interruptions. Jean-Luc holds a BBA in Finance and Accounting from UQAM.